Return Policy

Avanzo Tech (Pvt) Ltd, trading as Tekora, supplies point-of-sale (POS) systems, managed IT hardware, software solutions, and technology services to businesses across Sri Lanka.

This Return Policy covers all products and services purchased through our platform, including transactions processed via PayHere. By completing a purchase, you agree to the terms of this policy.

Tekora sells POS systems in multiple configurations. Return eligibility varies by purchase type:

Included After-Sales Support

All POS system purchases include after-sales support covering software issues, configuration assistance, and hardware fault diagnosis. Contact [email protected] to raise a support request.

Installment Purchases

POS systems purchased via monthly installment plans are governed by the original payment agreement. Returning a product does not automatically cancel outstanding installment obligations.

Hardware products may be returned under the following conditions:

• The return request is submitted within 14 calendar days of delivery.
• The product is unused, in its original condition, with all packaging, accessories, and documentation intact.
• The product is defective, damaged upon arrival, or materially different from what was ordered.
• A valid invoice or proof of purchase is provided.

Software Licences

Software licences — including POS software — are non-refundable once activated. If a licence has not yet been activated and a refund is requested within 7 days of purchase, a refund may be issued at our discretion.

Monthly & Annual Subscriptions

Subscription plans are non-refundable for the current active billing cycle once services have commenced. Cancel future billing by providing 30 days written notice prior to the next renewal date.

Setup & Professional Services

Setup fees, installation charges, and professional service fees are non-refundable once the service has been delivered or commenced.

• Activated or downloaded software licences.
• Customized or pre-configured hardware ordered to specific client specifications.
• Consumables such as receipt paper, labels, and printer cartridges.
• Products physically damaged, misused, or modified after delivery.
• Products purchased under a promotional or clearance designation.
• Setup, installation, training, and professional service fees once commenced.

1. Email [email protected] with subject line "Return Request – [Invoice Number]".
2. Include a description of the issue, photos of the product, and your proof of purchase.
3. Our team will respond within 2 business days and issue an RMA number if eligible.
4. Securely pack the product and ship to the address provided in your RMA confirmation.
5. Once received and inspected, we will notify you of the outcome within 5 business days.

Approved refunds are processed to the original payment method used at the time of purchase:

A restocking fee of up to 15% may be deducted for returned hardware showing signs of use or returned without original packaging.

If a POS terminal or any hardware product is non-functional upon delivery, notify us within 48 hours of receipt. We will arrange a free replacement or full refund at our discretion.

DOA claims submitted after 48 hours are handled under our standard warranty process.

All hardware supplied by Tekora — including POS terminals and peripherals — carries a minimum 12-month manufacturer warranty unless otherwise specified at the time of sale. Warranty covers defects in materials and workmanship under normal use.

Warranty does not cover physical damage, liquid damage, unauthorized modifications, or normal wear and tear.

After-sales support is included with all POS system purchases, covering software troubleshooting, system configuration, and hardware fault diagnosis. Contact us at [email protected] to raise a warranty claim or support request.